FAQ

When will I receive my order?

Orders are generally delivered within 7 to 20 business days.

This period includes:

  • order processing (24 to 72 hours)
  • international shipping
  • final transport and delivery

Delivery times may vary depending on your country and periods of high demand.

Why is my order taking time?

Our products are shipped directly from our international suppliers in order to offer competitive prices.

This allows for:

  • lower prices
  • a wide selection of products
  • optimized delivery

In return, delivery times may be longer than in a local shop.

Where is my order?

As soon as it is shipped, you will receive an email with a tracking number.

Tracking may take 2 to 5 business days to update.

If no update appears immediately, this is normal.

Can I cancel my order?

Orders can only be canceled if they have not yet been processed.

Once shipped, the order can no longer be canceled.

Can I return my product?

Yes, you have a right of withdrawal of 14 days after receipt.

Conditions:

  • product unused
  • original packaging
  • prior request by email mandatory

Unauthorized returns will be refused.

When will I be refunded?

Once the return is received and inspected, the refund is processed within 7 to 14 business days.

Depending on the case, an exchange or store credit may be offered as a priority.

My product is defective, what should I do?

Contact us within 48 hours with:

  • a photo or video of the product
  • your order number

If the defect is confirmed, we offer:

  • a free replacement
  • or a refund

My package is marked as delivered but I have not received it

If the tracking indicates “delivered”, please check:

  • your mailbox
  • your neighborhood
  • your concierge / drop-off point

Once the “delivered” status is confirmed by the carrier, we are not responsible for loss or theft.

My package is late, is this normal?

Yes, delays can occur due to:

  • customs
  • carriers
  • periods of high demand

No refund can be requested before the end of the maximum delivery time (20 business days).

I made a mistake in my address

If the order has not yet been shipped, contact us quickly.

Once shipped, no changes are possible.

The customer is responsible for the accuracy of their information.

Where do the products come from?

Our products come from international suppliers selected for their quality and competitive prices.

Why was my payment validated but my order not shipped?

Payment validates the order, but processing can take up to 72 business hours.

Can I be refunded if I change my mind?

Yes, only within the framework of the 14-day right of withdrawal, subject to conditions:

  • product unused
  • packaging intact
  • return validated by our customer service

Packaging

  • Do you offer gift wrapping? "We are currently preparing personalized packaging for the Cottage and Bloom brand. This option will be available soon!"

How to contact us?

📧 Email: hello@cottageandbloom.fr

⏱ Response within 24 to 72 business hours